Istilah Computer Supported Cooperative Work (CSCW) pertama kali digunakan oleh Irene Greif dan Paul M. Cashman
pada tahun 1984, pada sebuah workshop yang dihadiri oleh mereka yang tertarik
dalam menggunakan teknologi untuk memudahkan pekerjaan mereka.Pada kesempatan
yang sama pada tahun 1987 , Menurut , CSCW mengangkat isu seputar bagaimana
aktivitas-aktivitas kolaboratif dan koordinasi didalamnya dapat didukung
teknologi komputer.
Beberapa orang menyamakan CSCW dengan groupware ,
namun yang lain mengatakan bahwa groupware merujuk kepada wujud nyata dari
sistem berbasis komputer, sedangkan CSCW berfokus pada studi mengenai kakas dan
teknik dari groupware itu sendiri, termasuk didalamnya efek yang timbul baik
secara psikologi maupun sosial. Definisi yang diajukan mempertegas perbedaan
di antara dua konsep ini:
CSCW adalah sebuah
istilah generik, yang menggabungkan pengertian bagaimana orang bekerja dalam
sebuah kelompok dengan teknologi pendukung berupa jaringan komputer, Perangkat
keras, Perangkat lunak, terkait layanan, dan teknik.
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Computer supported cooperative work, also referred to simply as CSCW, is a
term used to describe a collaborative working environment. While such involves
the use of collaborative software, computer supported cooperative work actually
seeks to describe the sociological and psychological impact of sharing work responsibilities electronically in
addition to the human-computer interaction that must take place in
such an environment. Employees participating in CSCW may do so at a shared
physical location or workers may engage in such activities remotely.
Frequently
referred to as e-work, computer supported cooperative work enables employees to collaborate on work-related
tasks via shared computer networks,
software and processes that offer real-time updates, edits and information.
Workers are also able to interact with one another through group meetings and
may maintain a constant connection to one another while working, whether they
are in the same location or working at opposite ends of the globe.
Technological advances, such as teleconferencing software, real-time chat
platforms and other shared software products known as groupware can seamlessly
support these efforts.
While many
people summarize the concept of a computer supported cooperative workenvironment as simply utilizing groupware,
individuals who study such environments assert that the true definition of a CSCW situation involves much
more. By observing group workenvironments that use a collaborative innovative
network, researchers also observe the sociological and psychological impact
these environments have on individual workers. In particular, researchers are
interested in how such cooperative work environments
help foster or hinder personal interactions among employees. How employees
communicate with others via tools such as an electronic meeting system or chat
software as opposed to how the same employees would interact in person is also
of interest to researchers.
In
addition to the social and psychological observances of a computer supported cooperativework environment, researchers and employers
are also interested in how such environments tend to impact productivity and
output. This is of particular curiosity since workers who engage in CSCW often
do so from home and satellite locations. Such has also prompted a rise in
off-site working centers that are designed specifically for telecommuting and
location independent workers. In many instances, improvements in productivity
that may be related to CSCW have been noted. As the technology used in computer supportive cooperative worksituations
continues to improve, many expect the number of telecommutingemployees and
independent work locations
to do the same.
Computer Supported Cooperative Work (CSCW)
is a community of behavioral researchers and system builders at the
intersection of collaborative behaviors and technology. The collaboration can
involve a few individuals or a team, it can be within or between organizations,
or it can involve an online community that spans the globe. CSCW addresses how
different technologies facilitate, impair, or simply change collaborative
activities.
The CSCW community
revolves around a journal and two conference series, one typically held in
North America and one in Europe. Books and academic courses followed, and
relevant papers appear in other conferences as well. Pointers to these
resources conclude this chapter.
1.Grudin, J. (1994). "Computer-Supported Cooperative Work: Its
History and Participation". Computer 27
2. Wilson, P. (1991). Computer Supported Cooperative Work: An
Introduction. Kluwer Academic Pub.
3. Baecker, R.M. (1995). Readings in human-computer interaction:
toward the year 2000. Morgan Kaufmann Publishers.
4.Grudin, Jonathan (1994): Computer-Supported Cooperative
Work: History and Focus. In IEEE
Computer,
5.Grudin,
Jonathan and Poltrock, Steven
(2003): Computer-supported cooperative work and groupware. In:Zelkowitz, Marvin
(ed.). "Advances in Computers". Academic Press
6.CollabTech International
Conference on Collaboration Technologies, held annually in Asia
Collabtech 2011:
Collabtech 2011:
7. IEEE CollaborateCom International Conference on Collaborative Computing
CollaborateCom 2011:
CollaborateCom 2011:
8. Collaborative Technologies and Systems
CTS 2011:
CTS 2011:
9. http://www.springer.com/computer/journal/10606
10. http://www.springer.com/computer/series/28612.^Carstensen, P.H. (1999). Diakses pada 3 Agustus 2007.
10. http://www.springer.com/computer/series/28612.^Carstensen, P.H. (1999). Diakses pada 3 Agustus 2007.
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